PurePet Vitality respects your privacy and is committed to handling personal information carefully, transparently and only for purposes connected with providing animal herbalism services and operating the practice. This policy explains how PurePet Vitality collects, holds, uses and discloses personal information.

1. Personal information we may collect

Depending on your dealings with PurePet Vitality, we may collect:

·        your name, telephone number, email address and postal or billing details;

·        information you provide in consultation, consent, referral, progress-review and enquiry forms;

·        details of your pet, including name, species, breed, age, sex, diet, lifestyle, veterinary history, diagnoses, medications, supplements and relevant test results;

·        details of your veterinary clinic and veterinarian;

·        appointment, invoice, payment and transaction records; and

·        correspondence, feedback, complaints and other information you choose to provide.

Information about an animal is not, by itself, personal information about a person; however, records may be linked to an identifiable owner or other individual and will be handled with care.

2. How we collect information

We usually collect information directly from you when you contact us, complete a form, make an appointment, attend a consultation, purchase or receive a product or service, or communicate with us. With your consent or where otherwise permitted, we may also receive relevant information from your veterinarian or veterinary clinic.

3. Why we collect, use and disclose information

We may use personal information to:

·        respond to enquiries and manage appointments;

·        provide complementary animal herbalism services and prepare appropriate herbal support recommendations;

·        communicate with your veterinarian where necessary for safe, coordinated care and where authorised;

·        check relevant diagnoses, medications, supplements and potential contraindications;

·        maintain consultation and business records;

·        process payments, issue invoices and manage accounts;

·        meet legal, insurance, professional and record-keeping requirements; and

·        improve our services and respond to feedback or complaints.

We do not sell or rent your personal information. We will not use your information for unrelated marketing without an appropriate basis or your consent where required.

4. Disclosure to third parties

Where reasonably necessary, information may be disclosed to your nominated veterinarian or veterinary clinic, professional advisers, insurers, payment providers, technology or data-storage providers, or government and regulatory bodies where required or authorised by law. We seek to disclose only the information reasonably necessary for the relevant purpose.

5. Storage and security

PurePet Vitality takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Records may be held electronically and/or in paper form. Reasonable safeguards may include password protection, access controls, secure devices and appropriate physical storage. No method of electronic transmission or storage can be guaranteed to be completely secure.

6. Overseas disclosure and online service providers

Some technology, email, cloud-storage, booking or payment providers may store or process information outside Australia. We use Stripe payment methods. Please view their terms of service on their website.

7. Access and correction

You may request access to personal information PurePet Vitality holds about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact us using the contact page on our website. We may need to verify your identity before providing access or making a correction.

8. Retention and disposal

Personal information is retained for as long as reasonably required for the purpose for which it was collected and to meet applicable legal, insurance, professional or business record-keeping requirements. When information is no longer required, reasonable steps will be taken to destroy or de-identify it where appropriate.

9. Privacy enquiries and complaints

If you have a question or complaint about how PurePet Vitality has handled your personal information, please contact us in writing using our contact page. We will acknowledge and investigate the matter and aim to respond within a reasonable period. If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to this policy

We may update this privacy policy when our information-handling practices, services, technology or legal obligations change. The current version should be made available free of charge, including on our website if we have one.